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Privacy Policy

Melek Carpet respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for internal purposes only and never shared or sold.

General Terms & Conditions

Melek Carpet Agreement: By accepting delivery of any product delivered from Melek Carpet ("Melek Hali Kilim San. Tic. Ltd. Sti"), you ("Customer") agree that the following terms and conditions are the exclusive terms the sales transaction between Customer and Melek Carpet. Therefore, please check these terms and conditions each time you place an order with or accept delivery of any goods from Melek Carpet prices.

Prices

All the prices are in United States Dollars and do not include shipping, customs and insurance fees.

Payment

We accept payment by Paypal, Visa or Master Cards as well as by international money orders in US currency, Bank Wire Transfer or corporate Checks.

Shipping

We ship worldwide. We usually ship within 1-2 business days of clearing payments. If you order on Saturday, your order will be dispatched on Monday.

All items will be shipped by Registered Airmail with tracking number.

We ship via UPS and FedEx. The delivery usually takes 3-5 business days to all locations in the USA and Europe.

Return & Refund

We handle every item with utmost care from listing to delivery. However, if the item you receive is not as advertised, pictured or wrong, we accept returns. The item must be returned within 14 days of receipt in its original condition, the buyer will be entitled to a full refund.

If you decide to return an item, please send an e-mail to us and obtain return information.

Taxes & Duties

VAT and Customs Duties differ for each country. Customers are responsible for any import tariffs or duties.

Customer Service

If you have any questions regarding our webshop, wholesale or retail business, please feel free to contact us at info@melekcarpet.com or you may also get in touch with us via phone +90 212 519 01 94 / +90 212 458 84 24